Location:	,
Category:	Retail
Position Type:	Full time
Requisition Number:	JR-40059785
Attachments:	No File Attached
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Position Description:

As an Advisor, your job is to guide guests in selecting the proper tires for their vehicle while delivering excellent customer service.  Advisors are to develop a rapport with customers that creates a comfortable buying experience. Advisors must develop product knowledge and attract potential customers by answering product and service questions and suggesting information about other products and services. Advisors work in the centrally located Hub location.

Essential Functions:

• Build relationships and ensure customer satisfaction by inquiring about what they need and delivering on their expectations
• Reach sales goals by assisting customers with the research and purchase of tires
• Demonstrate proficient knowledge of products and services
• Able to understand and articulate all warranties, promotions, advertisements and promotion of products and services
• Build a repeat customer base through outstanding service, including thorough explanation of the customer?s tire needs, an understanding of what the customer wants, and by catering to the customer?s needs to ensure every transaction is a pleasant experience.
• Responsible for delivering outstanding service throughout customer interaction, including initial contact through completed service (e.g., checking in, scheduling appointment, accurately estimated time requirements, and check out procedure)
• Utilize company-provided informational tools on products and services to make recommendations to customers based on manufacturing recommendations
• Opening and closing responsibilities including but not limited to: securely locking the store at closing, communicating with the centrally located retail store, data entry, answering phones.
• Use company-provided training platform for continued personal and professional development
• Maintain a clean and safe work and customer environment, including, but not limited to, the following tasks: taking out the trash, sweeping, mopping, wiping counters clean.
• Maintain regular attendance at on-site location in accordance with schedule
• The ability and desire to work autonomously

Basic Qualifications:

• Must be at least 18 years old
• A satisfactory driving record
• A valid driver?s license
• High school Diploma or GED
• Minimum 3 years of sales and/or sales-related customer service experience

Preferred Qualifications:

• Bachelor?s degree is preferred

Position Criteria:

• The ability to work on the sales floor for long periods of time
• The ability to lift up to 60 pounds
• Effective communication skills, including attention to verbal and non-verbal customer cues and business teammates
• Knowledge of basic computer skills, such as email and Microsoft Office
• Work with minimal supervision
• Adhere to all company policies and procedures to work safely and in accordance with standards of conduct